No. Employees only need to type their question, just like in a regular chat. Kai understands natural language and responds in plain human language. No training or IT knowledge required.

Kai is integrated into Keephub and automatically takes each user’s roles and permissions into account. This means:

Employees only see information relevant to their role, location or department.
Kai bases its answers on content specifically available within that employee’s access rights.
Managers, team leaders and headquarters therefore have access to different information than store employees.

Kai provides answers based on your own content in Keephub, such as manuals, work instructions, procedures, FAQs and policies. In addition, Kai only uses information already available within your organization, no public or external data is used and all conversations and data remain within your own trusted environment.

Data security and privacy are at the core of our platform. We guarantee that all data processing fully complies with GDPR requirements. To demonstrate our commitment to the highest standards, we have also been continuously ISO 27001 certified since 2019.