Ready for your customers?
During the Covid pandemic the hospitality industry has been hit hard. The continual changes to rules, opening hours and adherence to employee and customer safety have become a job in itself. That’s why more and more hospitality enterprises are choosing now to update their employee communication processes and applications. Whatever happens with Covid, our networks tell us change is here to stay and being agile in internal communication is a top priority.
8 ways Keephub can help hospitality
1. Rapid communication of new health and safety rules
2. Efficient staff scheduling: planning, change and communication
3. Checklists to ensure venues are ready for opening
4. Explainer videos to communicate potentially complex operations - eg: QR code check-ins for customers and menu downloads
5. Building a team spirit when things can be tough
6. Rapid delivery of menu. Price and promotional changes
7. Direct to every employee leadership updates
8. Controlled sharing of ideas and challenges to make the CX better (and employee experience better too)
Meet the Experts: How Costa became bigger than Starbucks in the UK.
Costa consistency
Becoming the number one in any market is not easy, especially in the fiercely competitive coffee shop market.
Costa, part of the Whitbread Group, set themselves the very challenge. Not as cool as the independents and not as global as Starbucks, the brand needed to gain market share by consistently delivering quality products with a warm welcome. Staff training would make or break this ambition. Read insider tips on how Costa became number one in the UK.
