ABOUT / CRISIS COMMUNICATION

When we need to distance,
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Change is here to stay

Work communication is a challenge at the best of times. Right now, with more remote working and continual change, effectively communicating and engaging with your team is essential. But what makes good workplace communication in the ‘new normal’?

We spoke to the InTouch network to keep you in touch, here are our 10 top tips:

Change here to stay

Change here to stay

Change is here to stay

Work communication is a challenge at the best of times. Right now, with more remote working and continual change, effectively communicating and engaging with your team is essential. But what makes good workplace communication in the ‘new normal’?

We spoke to the InTouch network to keep you in touch, here are our 10 top tips:

Top 10 tips for good workplace communication

• Call, call, call. With the right conversation, you’ll learn more, align more and speed things up. Remember, it’s the stuff not being said that’s often the most important

• Share the vision. Regularly repeat your brand/business mission and goals (and check-in with individuals how they are supporting these)

• Celebrate success. Regularly share success and achievements via your internal comms / social channels. Being in a positive ‘can-do’ frame of mind will set everyone up for further challenges

• Wake up! Plan for regular virtual energiser activities. Ideas:

- Rotate who leads the video meets

- Start at an odd time. Example 09:42

- Ring-fence 5 or 10 minutes for small talk – at a time when we have lots to talk about

- Hold a quiz. Example: if you’re in the retail industry, have questions on retail news

• Show your leadership. Create videos to celebrate success, acknowledge challenges and share immediate priorities

• Keep communicating. No news is bad news. Keep your communication flowing and teams updated – even when situations have yet to be determined. Don’t let communication gaps be filled with misinformation and speculation

• Encourage feedback. Have regular team polls and feedback initiatives

• Keep learning. Encourage and facilitate learning and development and identify new skills needed as digital acceleration happens. Don’t let those less technical slip behind

• Buddy up. Ensure those that need more support get it. Example: buddying up

• Who needs to know? Remember your extended team: suppliers, contractors, freelancers. They want to know too!

• Call, call, call. With the right conversation, you’ll learn more, align more and speed things up. Remember, it’s the stuff not being said that’s often the most important

• Share the vision. Regularly repeat your brand/business mission and goals (and check-in with individuals how they are supporting these)

• Celebrate success. Regularly share success and achievements via your internal comms / social channels. Being in a positive ‘can-do’ frame of mind will set everyone up for further challenges

• Wake up! Plan for regular virtual energiser activities. Ideas:

- Rotate who leads the video meets

- Start at an odd time. Example 09:42

- Ring-fence 5 or 10 minutes for small talk – at a time when we have lots to talk about

- Hold a quiz. Example: if you’re in the retail industry, have questions on retail news

• Show your leadership. Create videos to celebrate success, acknowledge challenges and share immediate priorities

• Keep communicating. No news is bad news. Keep your communication flowing and teams updated – even when situations have yet to be determined. Don’t let communication gaps be filled with misinformation and speculation

• Encourage feedback. Have regular team polls and feedback initiatives

• Keep learning. Encourage and facilitate learning and development and identify new skills needed as digital acceleration happens. Don’t let those less technical slip behind

• Buddy up. Ensure those that need more support get it. Example: buddying up

• Who needs to know? Remember your extended team: suppliers, contractors, freelancers. They want to know too!

Need help? 

We help customer facing brands build better internal communications. Four key features particularly useful right now are:

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Timeline

A timeline of messages, photos and videos. The possibility to 'like' and 'comment' keeps employees connected.

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Push-notifications

With a push notification you can quickly inform your employees about important news.

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FAQ

An FAQ can provide answers to questions that employees have about the corona virus and all developments.

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Manuals

With manuals you can easily upload documents to share with your employees.

And don't take our word for it...

How we helped Nelson shoes with a new crisis comms platform

How do you communicate with more than 1,000 employees in times of crisis? That was the challenge for Nelson Schoenen B.V. We spoke with Ivo Flierman, Manager ICT & Innovation at Nelson about his experiences.

Check out Nelson's case here

And dont take

And dont take

And don't take our word for it...

How we helped Nelson shoes with a new crisis comms platform

How do you communicate with more than 1,000 employees in times of crisis? That was the challenge for Nelson Schoenen B.V. We spoke with Ivo Flierman, Manager ICT & Innovation at Nelson about his experiences.

Check out Nelson's case here

Ivo Flierman

 


'Within 3 days the Nelson Keephub COVID-19 app was released. We connected more than a thousand employees by implementing this app''

Ivo Flierman
MANAGER ICT & INNOVATION NELSON

Ivo Flierman


'Within 3 days the Nelson Keephub COVID-19 app was released. We connected more than a thousand employees by implementing this app''

Ivo Flierman
MANAGER ICT & INNOVATION NELSON

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